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The extent to which the payment service provider and/or merchant complies with the Payment Card Industry Data Security Standard (PCI DSS). All organisations that pass, hold or process cardholder information need to comply with these regulations.

If you are using our online payment solutions only, you need to do nothing more than fill out a simple form, as the associated Paydoo service is fully PCI DSS compliant.

If you are taking card payments over the phone or face to face, you will need to fill out a PCI Self Assessment Questionnaire.

We can offer our advice on the most simple ways to set up your business to handle this and comply with PCI guidelines.

3D Secure is a protocol that is designed to provide an additional security layer for online debit and credit card transactions. Visa offers this service under Verified by Visa and MasterCard’s service is called SecureCode.

After submitting card details via the merchant’s website, the cardholder is redirected to their i-banking system. This is the most secure online transaction type as by entering the i-banking system, cardholder proves that not only he has payment card details, but also has access to the i-bank system, which eliminates the possibility of fraudulent use of stolen payment card data.

Commercial cards are covered by the Verified by Visa scheme.

However, as of June 2009, MasterCard has reinstated an exclusion of commercial cards from the global interregional merchant-only MasterCard SecureCode liability shift program.

In all cases regarding questions on liability shifts, we recommend that you speak to your Account Manager.

Tokenization is a procedure in which sensitive data, such as credit card numbers, are encrypted and replaced by substitute numbers called tokens. The original data is kept only in Paydoo’s PCI-compliant data centre, where all information is secured and protected against unauthorized access.

Paydoo’s tokenisation solution enables merchants to offer a one-click-checkout and process recurrent payments.

Our Payment Gateway currently supports the following Channels:

  • Online Payment acceptance (with a range of integration types to support your business)
  • Mail & Telephone Orders (MOTO) using our Virtual Terminal (available to multiple users simultaneously)

Paydoo's Virtual Terminal is a simple and secure solution, ideal for accepting payments over the phone or by mail order. You simply need to enter the card and cardholder details into a secure webpage, which connects to the Paydoo platform for authorisation. Processing transactions takes just a few seconds and a response is sent back to confirm the transaction response. The Virtual Terminal is browser based and provides a high level of transaction security.

To submit a payment for authorisation via the Virtual Terminal, you must complete the following steps before selecting the 'Make Payment' button.

  • Enter a description for the transactions
  • Enter an invoice number/reference for the transaction
  • Select the currency
  • Enter the transaction amount
  • Enter the consumers card details
  • Enter the consumers billing details Select the 'Make Payment' button

To enable your business to accept credit and debit card payments online, your business must connect to a payment gateway. Paydoo provides a range of payment gateway integration methods allowing different levels of control over the payment process. For details, please contact our support team.

Yes, we have a range of country controls that enable you to configure transaction blocking where either the card billing address, the card issuer country or the consumers IP address is a match to the Country Blocks you've set.

Yes, we do support recurring transactions, but this is dependant on your business model.

There is no standard limit. A limit on a minimum transaction amount is applied according to an evaluation of your business operations and the types of products/services sold.

There is no standard limit. The maximum transaction amount is determined by an evaluation of your business operations and the types of products/services being sold.

There is no minimum remittance amount applied to the Merchant Accounts. When the funds become available, they are automatically remitted to your bank in accordance with your merchant agreement.

Your trading name or a description in line with your business operations (up to a maximum of 22 characters) will appear on the customers card statements.

A Rolling Reserve is a risk management strategy to protect the merchant and its banks from potential losses due to chargebacks, refunds, claims, outstanding fee's etc.

A portion of the card volume processed will be secured to cover for the potential business risk relating to negative charges. Acquiring banks calculate the rolling reserve amount based on a certain percentage of each transaction. Rolling reserves are kept on hold for a defined period of time and will be released at the end of this period

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