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Open Positions

Merchant Underwriter

We are looking for a new team member to join our Riga office full-time.

Job responsibilities include but are not limited to:

  • Establish and maintain efficient business relationship with the merchants who are applying for the electronic payment processing services.
  • Assist the merchants throughout the full application process, collect all necessary documentation, conduct all relevant identity, PEPs and sanctions, corporate checks and take other required AML/KYC-related measures.
  • Perform full underwriting analysis on prospective merchant applications within corporate rules and procedures.
  • Conduct website underwriting process in accordance with the set procedures, practices and card scheme requirements.
  • Maintain, update and process records in the corporate CRM system.
  • Effectively manage customer cases within agreed Service Level Agreements, proactively request necessary documentation for missing/irrelevant data and information.
  • Ensure all customer cases are underwritten and maintained in accordance with corporate guidelines and procedures.
  • Provide necessary support and consultation to new and existing customers to ensure a seamless payment processing experience.
  • Handle customer requests on an ongoing basis.
  • Provide accurate merchant performance review in line with the Service Level Agreements and provide updates to each stakeholder within agreed timeframes on any actions required and taken.
  • Maintain efficient relationship with partner banks, financial institutions and service providers in line with the job responsibilities.
  • Assist Fraud/Risk department on potential fraud/risk related matters.

An ideal Candidate will have the following skills/qualifications:

  • Working level of literacy in English and desirable working literacy in Russian (but not mandatory)
  • Very organized and comfortable dealing with third parties on a daily basis
  • Previous experience with corporate structures and compliance
  • Previous work experience in the banking sector or acquiring would be advantageous, but is not mandatory
  • Demonstrable commitment and motivation towards providing a customer-focused service in order to achieve business objectives
  • Comfortable working as part of a team and assisting with the development of the 
  • The candidate must be willing to work full-time with flexible hours in our office located in central Riga